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REFUND POLICY

Welcome to Artsy Kicks!

Thank you for shopping at Artsy Kicks! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a refund or exchange policy as outlined below.

Eligibility for Refund or Exchange

To be eligible for a refund or exchange, the following conditions must be met:

  • You must notify us within 7 days of receiving your order.

  • The item must be in its original condition, unworn, unwashed, and undamaged.

  • The item must be returned in its original packaging with all tags and labels attached.

Items Not Eligible for Refund or Exchange

The following items are not eligible for refund or exchange:

  • Custom sneakers (unless damaged or defective)

  • Sale items

  • Gift cards

Initiating a Return or Exchange

To initiate a return or exchange, please contact us at [Your Email Address] or by phone at [Your Phone Number]. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.

Shipping Costs

You are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure safe return of your item.

Refund Processing

Once we receive your returned item and verify that it meets the eligibility requirements, we will process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a return and issue a full refund or replacement.

Changes to Refund Policy

We reserve the right to modify this Policy at any time. If we make any material changes, we will notify you by posting a notice on our website or by sending you an email.

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